This Policy explains how payments, subscriptions, renewals, cancellations, promotional access, and refunds are handled for YUVAIRA.
This Billing, Cancellation & Refund Policy explains how payments, subscriptions, renewals, cancellations, promotional access, and refunds are handled for YUVAIRA.
By purchasing or using a paid YUVAIRA plan, you agree to this Policy together with our Terms of Service and Privacy Policy.
YUVAIRA may offer different subscription plans, usage-based services, free plans, trials, promotional offers, or custom business arrangements.
Available plans may vary by features, usage limits, number of interviews, number of users, candidate volume, access to specific tools, billing period, support level, or custom business requirements.
Current pricing and included features will normally be displayed before purchase. YUVAIRA may update its prices or plan structure over time. Where required, existing customers will be informed of material pricing changes before they take effect.
Paid plans may be billed on a recurring basis, including monthly or other agreed billing periods.
The applicable billing period should be shown before payment is completed. Unless otherwise stated, a subscription remains active for the paid billing period and may renew according to the terms presented at checkout.
Payments may be processed by authorized third-party payment providers.
YUVAIRA does not require customers to send payment card details through email, social media, or unofficial communication channels.
Customers are responsible for ensuring that the payment method used is valid and authorized. Payment providers may apply their own security checks, processing rules, fees, or terms.
Where automatic renewal is enabled, the applicable subscription fee may be charged at the beginning of each new billing period until the subscription is cancelled.
Customers should review renewal information before completing their original purchase. Where reasonably possible, YUVAIRA aims to make recurring billing terms clear before payment.
If a payment fails, access to paid features may be limited, paused, or suspended until payment is successfully completed.
A failed payment may occur because of insufficient funds, an expired payment method, bank or payment-provider restrictions, incorrect payment information, technical processing issues, or fraud-prevention controls.
Customers may be asked to update their payment method or complete payment again. YUVAIRA is not responsible for charges, declines, or restrictions applied independently by a customer's bank or payment provider.
Customers may cancel an eligible recurring subscription in accordance with the cancellation options available for their account or by contacting YUVAIRA where direct cancellation is not available.
For billing support, contact saadoun@nuqabil.online.
Unless otherwise stated at the time of purchase, cancellation normally prevents future renewal charges but does not automatically reverse charges already processed for the current billing period.
Access to paid features may continue until the end of the already-paid billing period, depending on the applicable plan.
Refund requests are reviewed based on the circumstances of each case and any applicable consumer protection laws.
A customer who believes a payment was made incorrectly, duplicated, or charged because of a technical issue should contact YUVAIRA as soon as reasonably possible.
Depending on the circumstances, YUVAIRA may consider a refund in situations such as:
To the extent permitted by applicable law, refunds may not normally be provided solely because:
YUVAIRA may offer promotional pricing, discount codes, free credits, trial access, extended access, complimentary plans, or custom offers.
Promotional offers may be subject to eligibility requirements, expiration dates, usage restrictions, feature limitations, one-time use restrictions, or other stated conditions.
Promotional benefits generally have no cash value unless otherwise required by law or explicitly stated.
Where a free trial is offered, the trial duration and conditions should be communicated when the offer is activated.
Some trials may require a payment method and may convert into a paid subscription after the trial period if this is clearly disclosed before activation.
Where automatic conversion applies, customers should cancel before the stated renewal or conversion time if they do not wish to continue with a paid plan.
YUVAIRA may provide a free plan with limited functionality or usage.
Free plans may be modified, restricted, replaced, or discontinued. The availability of a free plan does not guarantee permanent access to specific paid features or usage allowances.
Some plans may include defined usage limits.
Where additional usage can result in extra charges, this should be disclosed before such charges are applied. YUVAIRA should not intentionally apply undisclosed additional charges.
Custom or enterprise customers may be subject to separately agreed pricing and usage terms.
Prices may exclude or include applicable taxes depending on the customer's location, payment provider, and legal requirements.
Where applicable, taxes may be calculated and added during checkout or reflected on an invoice. Customers are responsible for any taxes or obligations that apply to their purchase unless applicable law requires otherwise.
YUVAIRA may display prices in one or more currencies.
If the customer's payment method uses a different currency, their bank or payment provider may apply currency conversion rates or additional fees. YUVAIRA does not control independent currency conversion fees charged by banks or payment providers.
If you believe a YUVAIRA charge is incorrect, we encourage you to contact us first so we can investigate the issue.
Contact: saadoun@nuqabil.online.
Fraudulent or abusive chargebacks may result in account restrictions where permitted by law. This does not limit a customer's right to dispute genuinely unauthorized or incorrect payments.
If an account is suspended because of non-payment, abuse, fraud, security concerns, or serious violation of the Terms of Service, access to paid features may be restricted.
Suspension does not necessarily cancel outstanding legitimate payment obligations. Any refund eligibility in such circumstances will depend on the reason for suspension and applicable law.
Some customers may receive custom plans, negotiated pricing, extended trials, special usage allowances, or enterprise arrangements.
Where a written agreement between YUVAIRA and a customer contains billing or refund terms that differ from this Policy, the specific written agreement may apply to that customer.
YUVAIRA may update this Policy as pricing, payment methods, products, or legal requirements change.
Material changes may be communicated where appropriate. The latest version of this Policy will be published on the official YUVAIRA website.
For questions relating to payments, subscriptions, renewals, failed payments, invoices, cancellations, refund requests, or unexpected charges, contact us through the official email below.
